Player Support
How can I help?
Fill in the form below and I'll get back to you as soon as possible.
Send a message
Tell me your name, which game and version you're on, and describe your issue clearly — the more detail you share, the faster I can help.
⏱ I typically respond within 48 hours on business days.
Message sent!
Thanks for reaching out. I'll review your request and get back to you within 48 hours.
Frequently Asked Questions
Where do I find my app version?
Open the game and go to the Settings menu (usually a gear icon). The version number is listed there — it looks something like "v1.0.4". Include this in your message so I can investigate on the correct build.
How do I report a bug or a crash?
Use the form above and describe what happened, your device model (e.g. iPhone 15, iPad Air), your iOS version, and the game version. Screenshots or screen recordings are very helpful and you can email them after submitting.
I made a purchase but didn't receive my items.
First, try restarting the game and checking your internet connection. If the issue persists, fill out the form above and include your order receipt from the App Store. I'll resolve it as quickly as possible.
How do I request a refund?
Refunds for in-app purchases are handled by Apple, not directly by me. Visit reportaproblem.apple.com to request one. If you have trouble, use the form above and I'll help guide you.
My game progress was lost. Can it be restored?
If you were signed in with your Apple ID or Game Center, your progress may be recoverable. Contact me via the form above with your account info and I'll do my best to help.
How do I delete my account and personal data?
Use the form above with the subject "Data Deletion Request" in your message. I'll process your request within 30 days in accordance with applicable privacy regulations.
I want to give feedback or suggest a feature.
I'd love to hear it! Use the form above and tell me your idea. I read every message and player feedback genuinely shapes how the games evolve.